Oil change/Car wash from H3LL
#11
02-17-2008, 10:26 PM
RE: Oil change/Car wash from H3LL
Danny's is a local chain with a pretty good rep, at least in my book. Full service car wash, etc. Great window tinting. Hey, I live in a condo, can't do these things in my driveway!
#12
02-18-2008, 12:01 AM
RE: Oil change/Car wash from H3LL
We have acondo in Aderra of fof Tatum/East Paradisethat I stay in when I am over there. used to stay in hotels but I am there often enough it made sense to get a condo there.
#13
02-20-2008, 03:48 PM
RE: Oil change/Car wash from H3LL - UPDATE
Danny's called me back on Tuesday (I spoke to them today). Manuel offered apologies and thanks and handled the matter in a very classy, professional way. They bought new bolts and clips for the rear skid plate, offered a car wash, hand wax and oil change. I declined the hand wax and oil change as I think that's over the top for this visit. He also said that they will be eliminating the skid plate charges. I think the charge is reasonable at $10 but he said it has too much chance to confuse and upset customers.
Anyway, happy results from Danny's Family Car Wash. I've been in the service industry for a long time and this was an exemplary response.
Anyway, happy results from Danny's Family Car Wash. I've been in the service industry for a long time and this was an exemplary response.
#16
02-21-2008, 08:27 AM
RE: Oil change/Car wash from H3LL - UPDATE
This is why I stopped going to Jiffy Lube. They lost 2 of my skid plate bolts as well, and 2 more were about to fall out. I only go to the dealer now, because over the past 16 years I just got sick of doing it myself, and with the H3 being a PITA to do, it's better this way.
#17
02-21-2008, 05:24 PM
RE: Oil change/Car wash from H3LL - UPDATE
ORIGINAL: alrock
Danny's called me back on Tuesday (I spoke to them today). Manuel offered apologies and thanks and handled the matter in a very classy, professional way. They bought new bolts and clips for the rear skid plate, offered a car wash, hand wax and oil change. I declined the hand wax and oil change as I think that's over the top for this visit. He also said that they will be eliminating the skid plate charges. I think the charge is reasonable at $10 but he said it has too much chance to confuse and upset customers.
Anyway, happy results from Danny's Family Car Wash. I've been in the service industry for a long time and this was an exemplary response.
Danny's called me back on Tuesday (I spoke to them today). Manuel offered apologies and thanks and handled the matter in a very classy, professional way. They bought new bolts and clips for the rear skid plate, offered a car wash, hand wax and oil change. I declined the hand wax and oil change as I think that's over the top for this visit. He also said that they will be eliminating the skid plate charges. I think the charge is reasonable at $10 but he said it has too much chance to confuse and upset customers.
Anyway, happy results from Danny's Family Car Wash. I've been in the service industry for a long time and this was an exemplary response.
Good Job.... and once again.. great letter.
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